Return Policy
Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Perishable goods such as food or drinks cannot be returned.
Additional non-returnable items
Sale items
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, then your refund will be processed and we will email you for the amount of your refund.
Sale items (if applicable)
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at info@muddygears.com.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it takes for your exchanged product to reach you may differ. If you are shipping an item over S$100, you can consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Perishable goods such as food or drinks cannot be returned.
Additional non-returnable items
Sale items
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, then your refund will be processed and we will email you for the amount of your refund.
Sale items (if applicable)
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at info@muddygears.com.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it takes for your exchanged product to reach you may differ. If you are shipping an item over S$100, you can consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
